Responsible Gaming Policy

Community Responsibility

At 12BET.com, we are fully committed to advocating for responsible gaming. While the vast majority of people around the world view online betting as a perfectly legitimate and enjoyable way to spend their free time, we believe it should always be approached with care.

That said, we must recognize the risks. Although most of our users play for fun, there is a small percentage who may be underage or struggling with a gambling dependency, which can lead to serious financial hardship and personal distress.

We define 'problem gambling' as any betting habit that starts to interfere with or damage a person's quality of life—whether that's their mental health, physical well-being, family relationships, or professional standing.

This category of problem gambling includes what is often clinically referred to as 'compulsive' or 'pathological' gambling.

Warning signs typically include an growing obsession with betting, a constant urge to increase stake sizes, feeling anxious or moody when trying to stop, 'chasing' losses to try and win back money, and continuing to gamble despite facing severe negative consequences.

As a company that values social responsibility, 12BET.com prioritizes the safety of our users and takes a proactive approach to community welfare. To ensure this, we strictly enforce the following set of guidelines:

Limiting Access by Minors

Every new user at 12BET.com must confirm that they have reached the legal gambling age in their specific region and are at least 18 years old.

If we have any reason to doubt the accuracy of a user's age or suspect that a minor is trying to access our platform, we will take the necessary steps to verify their identity.

In these instances, we reserve the right to freeze the account until the user provides valid government-issued identification to prove they meet our age requirements.

The use of our services is strictly forbidden for anyone under the age of 18.

Our internal policies are designed to not only meet but often exceed the requirements set by the remote gambling authorities that license and regulate our business.

To keep minors off our site, we require all registering users to provide their full name, residential address, and date of birth.

By signing up, customers must formally declare that all the personal information they provide is honest and correct.

We also maintain strict internal controls to ensure that our marketing, sponsorships, and promotional campaigns are never targeted at children or teenagers.

While we take these precautions, we need our users to help us maintain a safe environment:

We strongly suggest installing child-safety software on any shared home computers to block access to gambling websites.
Never leave your device unattended or logged into your account in a place where a minor could access it.
Keep your banking details and credit card information private and out of reach of children.
Avoid using the 'Remember Me' or 'Save Password' features on your browser when logging into 12BET.com.
The best way to protect minors is to create separate, restricted user profiles on your computer so they cannot access your personal accounts.
If you suspect that a minor (or someone under the legal age in their country) has managed to create an account, please notify us immediately.

Controlling Compulsive Gambling

12BET.com does not profit from people who gamble compulsively. Our priority is to foster a secure, healthy, and fun environment for all our players.

We recognize that compulsive gambling puts an immense strain on families and friendships, creating an unstable and unsafe situation for everyone involved.

We are dedicated to spotting and reducing the impact of compulsive gambling. We use activity monitoring systems and are constantly updating our tools to flag and limit erratic or uncontrolled betting patterns.

While most people can gamble safely, we acknowledge that for some, it can spiral into a serious problem.

Our goal is twofold: to identify those struggling with addiction and offer them support, and to implement safeguards that prevent other players from falling into similar patterns.

To help you stay in control of your habits, please keep these principles in mind:

Always view gambling as a form of entertainment—like a movie ticket or a dinner out—and treat it as a leisure expense, not a way to make money.
It is vital to remember that gambling is not a reliable or legitimate strategy for earning a living.
Refrain from chasing losses.
Set a strict budget and only bet money that you can honestly afford to lose without it affecting your lifestyle.
Keep a close eye on both the amount of money you're spending and the amount of time you're spending on the site.
If you feel the need to step away from gambling for a while, reach out to us to discuss account suspension or self-exclusion options.

12BET.com follows the professional standards and guidelines established by global organizations dedicated to the social impact of gambling.

By partnering with these specialist institutions, we work to refine our policies and ensure our practices promote healthy gaming habits.

Gamble Aware

Gamble Aware is an organization dedicated to providing the public with clear, accessible information regarding the risks of gambling.

They champion the cause of responsible gaming and support various programs designed to prevent addiction and reduce gambling-related harm.

If you are looking for more information on how to handle problem gambling or need professional support, please contact:

Website: www.begambleaware.org

The National Gambling Helpline (run by GamCare.org.uk) at 0808 8020 133.

Alternatively, you can visit https://www.ncpgambling.org/ to find support services available in your specific region.

Blocking Access to Gambling Sites

If you feel your gambling has become a problem, we suggest blocking all gambling sites on your device using software like GamBlock. This tool monitors gambling site data, automatically closes your browser, and alerts you when you try to access such content.

A one-year subscription to GamBlock is available for $89.95 (approx. €63 or £54). You can find full details at www.gamblock.com.

How do I self-exclude from 12BET.com?

12BET is committed to raising the overall standard of operation within the regions where we provide services.

Because of this, we hold ourselves to the highest possible benchmarks of transparency, integrity, legitimacy, and social awareness.

We believe that by pushing for higher global standards of integrity, we create a better and safer experience for everyone involved.

12BET.com aligns its operations with the advice of organizations that study and address the social consequences of gambling.

We collaborate with these experts to build and implement policies that help our customers gamble in a responsible manner.

If you are worried about your betting habits, we offer several tools that you can request to help you stay in control:

Preventing Compulsive Gambling

Impose Self Limits

You can ask us to place a cap on the number of deposits you make or the total amount you can deposit via your payment method.
You can request specific limits on your overall losses, the size of individual bets, or your total deposit amounts.

To help you figure out what limits make sense for your situation, we suggest asking yourself these questions:

Before you start, decide on a maximum amount you are comfortable losing.
Note how frequently you gamble.
Keep track of exactly how long you spend gambling in a single session.
Use these reflections to set a spending limit that doesn't jeopardize your finances.

You can request to lower or limit the frequency and size of deposits coming from your payment provider.

Depending on your provider (such as Neteller, Envoy, or Moneybookers), you can set deposit caps on a per-transaction, weekly, or monthly basis.

We allow you to customize your loss limits, total betting limits, and single-bet caps to fit your personal needs.

Once you submit a request for these limits, please give us 24 hours to process it. Note that if you decide to remove a bet limit, a 7-day 'cooling-off' period applies; your limits cannot be increased again until those 7 days have passed. For help or to make a request, our Live Chat and email support ([email protected]) are available 24/7.[email protected] 24/7.

Self-Exclusion

What is self-exclusion?

Self-exclusion is a dedicated tool for users who feel their gambling is becoming a problem and want to prevent addiction before it takes hold.

If you're concerned about your behavior, you can choose from several 'cooling-off' exclusion periods:

You can choose to exclude yourself for any duration starting from a minimum of six months up to five years.
Permanent self-exclusion.

How do I apply for self-exclusion at 12BET?

To start the process, contact our Customer Service team via email ([email protected]) or Live Chat at any time. Just provide your account details and tell us how long you wish to be excluded.[email protected], 24/7, providing your account details and the desired self-exclusion period.

If you don't specify a timeframe, we will automatically apply the minimum exclusion period of six months.

How quickly will my account be closed after I ask for self-exclusion?

We work to implement these requests as fast as possible, though we ask for a reasonable amount of time to process the change.

The exclusion period officially begins only after the process is complete and we have sent you a confirmation.

Can I reopen my account or start a new one while I am self-excluded?

If you choose permanent self-exclusion, your account can never be reopened. For temporary exclusions, the account cannot be reactivated and the request cannot be reversed until the chosen time period has fully expired. This is a mutual agreement: we will do everything reasonable to stop you from returning, and you agree not to try to bypass the system. Any new accounts detected during this time will be closed immediately. Your account is blocked the moment we receive the request, and any remaining funds will be sent back to your registered bank account or last used payment method. We will also make every effort to stop all promotional emails and marketing from reaching you.

Is it possible to get my account back after a temporary self-exclusion ends?

Please be aware that we only allow two temporary self-exclusion requests. A third request will be treated as a permanent ban, and you will not be allowed to return. Once a temporary period ends, you can contact Customer Service to discuss resuming your activity. However, a mandatory 7-day cooling-off period will apply to your request, giving you a final week to think over the decision before the account is reactivated. For more help, contact our 24/7 Live Chat or email us at [email protected].[email protected], available 24/7.

To ensure you keep your gaming experience healthy and manageable, please keep these tips in mind:

Think of gambling as a hobby or a fun way to spend your free time. Treat the money you use as an entertainment cost, and be careful not to spend more than you planned.
It is important to remember that gambling is not a reliable strategy for making a living or generating a steady income.
Avoid chasing losses.
Only use funds for betting that you are completely comfortable losing without it affecting your financial stability.
Stay mindful of your habits by regularly monitoring how much time and money you're investing in your games.
If you feel you need to step away for a while, just reach out to us to discuss options like suspending your account or setting up self-exclusion.

12BET.com aligns its operations with the standards set by organizations that study the social effects of gambling. By partnering with these experts, we create policies that encourage a safer and more responsible environment for all our players.

Accountability and Integrity

We know that our success depends on the trust our users place in us. That is why 12BET.com operates with total transparency and honesty to ensure we maintain a positive relationship with our community.

Transaction Processing

When it comes to your money, 12BET.com strictly follows all applicable financial laws and sticks to globally accepted standards for processing payments.

Payouts

We make it a priority to handle all withdrawal requests as quickly and efficiently as possible.

Commitment to Customer Service

Your experience is what matters most to us. Our support team is on standby 24/7 across multiple platforms to help you fix technical glitches, settle any disagreements, or simply answer your questions.