Terms and Conditions

PLEASE READ THE FOLLOWING DETAILS CAREFULLY BEFORE YOU AGREE TO THESE TERMS. ONCE ACCEPTED, WE STRONGLY RECOMMEND PRINTING AND SAVING A COPY OF THESE TERMS, ALONG WITH ALL YOUR TRANSACTION RECORDS, SITE RULES, AND PAYMENT DETAILS, FOR YOUR OWN REFERENCE.

Overview of the General Terms and Conditions

The 12BET brand is operated by Pexcellent Services Ltd B.V. (hereafter referred to as “the Company”), which provides a comprehensive platform for online gaming, electronic casino games, and sports betting.

To ensure legal and transparent operations, the Company is fully licensed and operates in strict accordance with the laws and regulatory framework of Curaçao.

The Company manages the website www.12bet.com (the “Website”) under a Master License issued by Antillephone N.V. and authorized by the Government of Curaçao, which enables the provision of its gaming and betting services.

General Terms and Conditions

These terms and conditions set the ground rules for using the Website. Every activity a Customer engages in while using the platform is governed by these regulations.

How These Terms and Conditions Apply

By checking the “Agree” box before entering the site, creating an account, or placing a bet, you are officially accepting these terms. Your continued use of the Website means you agree to be bound by these terms, the Company's internal rules, and the privacy policy. If there is ever a conflict between these terms and any other related document, these primary terms and conditions will always take priority.

The Website (www.12bet.com) is operated by the Company, which is legally established under Curaçao law and headquartered at Frasche Bloemweg 4, Willemstad, Curaçao. Its operations are authorized under Master License No. 8048/JAZ, granted by the Curaçao Government.

It is up to the Customer to regularly check for updates to these terms to ensure they still agree with them. We suggest reviewing the 'Terms and Conditions' and 'Rules and Regulations' links in the menu every time you visit. By continuing to use the site, you irrevocably accept any changes made to these rules or the privacy policy. Any bets placed before a change takes effect—but not yet settled or accepted—will be handled under the rules that were active at the time of the bet.

The official language for these terms, rules, and the privacy policy is English. While translations may be provided for convenience, the English version remains the legally binding authority in case of any discrepancies.

Customer Representations

By accepting these terms, you guarantee that you are at least 18 years old. The Company maintains a zero-tolerance policy regarding underage gambling and reserves the right to cancel any transactions involving minors.

If your country is not listed as an option during the registration process, you are not permitted to create an account or participate in any games.

Users should be aware that depending on where they live or are currently located, local laws may forbid online gambling (which includes both betting and casino gaming). By using this site, you solemnly swear that you will not access or register for the Website:

• if you are located in a region where gambling is illegal;
• if you are a citizen of a country that bans its nationals from gambling, regardless of where you are physically located at the moment;
• if you are a resident or citizen of any of the following restricted areas: Aruba, Bonaire, Curaçao, Hong Kong SAR, USA, Singapore, Taiwan, Macau, Australia, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Israel, Italy, Netherlands, the Dutch Caribbean, Norway, Poland, Saba, San Marino, Spain, St. Martin, St. Eustatius, Switzerland, Turkey, Yugoslavia (including Bosnia & Herzegovina, Croatia, Macedonia, Serbia, Slovenia, Montenegro), British Virgin Islands, or the Philippines (collectively known as “Prohibited Jurisdictions”).

Furthermore, the Customer confirms and agrees to the following:

• it is the Customer's own responsibility to make sure they are following all local and national laws before signing up or betting.
• We strongly advise Customers to consult with a legal professional to ensure that using our services does not violate any laws in their specific region.
• The Company cannot be held responsible if a Customer breaks the laws of their own country or region.
• We encourage all users to seek legal guidance prior to account registration or betting;
• the Customer acknowledges that the Company is a legally licensed entity providing services from its stated jurisdiction. As such, the Company operates within its legal rights and makes every effort to avoid doing business with individuals or entities from Prohibited Jurisdictions.

In addition to the previous points, any legal entity (such as a corporation, partnership, or company) that is based in, incorporated in, or targets markets within the Prohibited Jurisdictions is strictly forbidden from using the Company's services. Therefore, the Customer guarantees that:

• they are not a legal entity based in, or operating within, any of the Prohibited Jurisdictions, nor are they physically located there;
• they will never place bets while located within a Prohibited Jurisdiction.

The Customer accepts that they use the Website at their own risk and acknowledges the inherent possibility of losing money on bets, taking full financial responsibility for such outcomes.

The Customer promises not to act as an agent or affiliate of the Company, nor will they advertise or promote the Company's services, unless they have received explicit written permission to do so.

The Customer agrees not to attempt to disrupt the Website's operation, hack the system, or introduce malicious software. This includes, but is not limited to:

• trying to reverse engineer or decompile any part of the Website's software;
• copying, distributing, or modifying any content or elements of the Website;
• sharing private account details with anyone else;
• violating any of the rules mentioned here, particularly those in Clause 9;
• using any form of deception, fraud, or trickery to cheat the Company or abuse its services.

If the Company suspects that a user is violating these rules, it may freeze the account to investigate. If the violation is confirmed, the Company may terminate the service, close the account, and seize any remaining funds.

If you notice any errors in your payments or find that your account information is incorrect, you must notify the Company immediately.

Accounts are personal. You may not let anyone else, especially minors, use your account, access the services, or collect winnings on your behalf.

It is the Customer's sole responsibility to report winnings to the relevant tax or government authorities as required by their local laws; the Company takes no responsibility for this.

The Customer agrees to protect and indemnify the Company, its staff, directors, and partners against any losses, damages, or legal fees resulting from the Customer's breach of these terms or their general use of the Website.

By agreeing to these terms, the Customer consents to receive newsletter updates. If you no longer wish to receive these emails, you can unsubscribe by contacting our Customer Service team.

Account Setup and Identity Verification

To start betting, you must first register an account on the Website, at which point you will be recognized as a Registered Customer.

During registration, you must provide honest and accurate personal details. You are also responsible for keeping your profile—including your address, phone number, and banking info—up to date.

Providing false information is a serious breach of these terms and will lead to the immediate closure of your account and the loss of all funds within it.

The Customer agrees to submit any documents the Company requests to verify their identity and personal details.

The Company reserves the right to use any legal method available to confirm that the information provided during registration is truthful.

Personal Information consists of whatever data the Company deems necessary to accurately identify the Customer.

Once you submit the online enrollment form and the Company approves it, you will officially be recognized as a Registered Customer.

The Company maintains full discretion over who it accepts as a customer and may decline any application for any reason.

Access to the Company’s services and the ability to place bets—up to your personal limit or current balance—is reserved exclusively for Registered Customers.

To keep things fair and secure, each person is permitted to maintain only one account with the Company on the Website.

If multiple accounts are discovered, the Company may shut them down or merge them into a single joint account, adjusting any remaining funds accordingly.

You agree that the Company can employ reasonable verification methods to check if several accounts are actually being operated by the same person.

After registration, you'll be given a unique username and password. This login information is for your private use only.

It is your responsibility to keep your login details secret. You are fully accountable for any activity on your account, including unauthorized access resulting from sharing your credentials.

If you suspect someone else has gained access to your account, notify the Company immediately so that new security credentials can be issued.

Any bets or requests submitted using the correct and current account credentials will be treated as valid.

Please alert the Company as soon as you notice any suspicious activity on your account; this allows us to freeze the account and prevent further misuse.

The Company cannot be held responsible for any delays that occur during the account suspension process.

If your account is compromised, any bets made during that period are only considered void after you have notified us and the Company has successfully suspended the account.

You can report security issues or account compromises via the “Contact Us” section on the Website.

To maintain high security, the Company may ask you to update your password periodically or may temporarily lock your account if a security breach is suspected.

The Company reserves the right to update your account access information, provided you are notified in advance.

To ensure the safety of customer funds, the Company may perform random security audits from time to time.

By using our services, you agree to provide any additional documents or information the Company asks for to verify your identity during these security checks.

We recommend that you verify your account balance every time you log into the Website.

If you spot any errors in your balance, inform the Company right away and provide your transaction history since the last time you checked.

Any balance discrepancies must be reported within thirty (30) calendar days after the end of the month. After this window, you waive the right to claim errors, and the recorded balance will be final.

Balance issues can be reported easily through the “Contact Us” page on the Website.

The Company may, at its reasonable discretion and without needing to provide a reason, suspend or close an account and either refund or hold the balance. However, any valid bets already placed will be honored, provided there is no evidence of fraud.

If you wish to close your account, please send a written request via the “Contact Us” section and stop using the Website immediately.

An account is only officially closed once the Company confirms the cancellation. Until then, you remain responsible for all activity on the account.

To keep your account active, you must log in and use our services at least once every twelve (12) months. Accounts that remain idle for a full year may be closed, and any remaining funds may be forfeited.

The Company has the right to immediately freeze or terminate any account that violates these terms and conditions.

In cases of serious breaches, the Company may exercise all legal remedies and retain funds in the account as a guarantee to cover any liabilities resulting from the breach.

Deposit Policy

You may only add funds to your account using the payment methods officially approved on the Website.

For security, withdrawals must be made using the same payment method used for deposits, unless you deal directly with the Company. Payment providers are not allowed to claim they represent the Company or promote its services without our explicit written permission.

To combat money laundering, any deposited funds not tied to a bonus must be wagered at least once before they can be withdrawn. The Company may close accounts and seize funds without notice if fraud is suspected.

Terms of Bet Acceptance

The Company only accepts bets from Registered Customers that are placed through the official Website.

A bet is officially recorded when it is submitted via the Website from the user's recorded IP address and is successfully accepted and logged by the Company's gaming server.

Once your bet has been accepted and recorded, the Company will notify you directly through the Website.

A transaction is considered a complete bet only after it has been processed by the gaming server and the Customer has been notified, in line with these terms.

After a bet is successfully placed, you will receive an electronic confirmation as a record of the transaction.

If a bet is not transmitted in full due to technical glitches or connection interruptions, it will be considered void.

Once a bet is accepted and recorded, it cannot be modified or canceled. The Company is under no obligation to void a properly placed bet.

If you try to cancel a bet before receiving confirmation, please check your bet history to make sure the transaction didn't actually go through.

Any disputes regarding a bet must be raised before the bet is accepted or before the event starts. The Company will investigate and resolve these matters at its own discretion.

The Company maintains a complete log of all electronic transactions. These records serve as the final evidence and the ultimate authority in resolving any disputes that cannot be settled by management.

The Company may stop accepting bets on a specific market at any time without prior warning; any bets attempted after this will be rejected.

The Company reserves the right to refuse a bet, partially void it, or close an account without explanation if we believe it prevents loss for either party, during an investigation into rule breaches, or following a customer complaint.

The Company is not liable for technical failures, internet outages, or telecommunication errors that prevent a bet from being placed or recorded. We are not responsible for losses caused by Website delays, content errors, or misuse of the platform.

Bets are only accepted up to the stated deadline. Any bets accidentally accepted after this cutoff are void, and the Company reserves the right to cancel them.

Bets made via credit or debit cards are only valid once full payment is received by the Company or its payment partner before the event begins. If payment isn't confirmed in time, the bet is automatically voided.

You must have a sufficient positive balance to cover the amount of your stake; otherwise, you will not be able to place a bet.

While odds and lines may fluctuate, they are locked in once the bet is accepted and recorded. The Company can update odds at any time without notice and may void bets or correct obvious errors after posting a notice on the Website.

The maximum amount you can bet depends on the type of bet and can be changed by the Company at any time without notice.

For those betting in Indonesian Rupiah, please enter your stake without the last three zeros; the system will automatically add them back to calculate the final amount.

Withdrawals

You can request a withdrawal of your funds provided your balance is confirmed and you follow the Website's guidelines.

Payouts are made from your current balance once all terms are met and payments are verified. Funds are typically sent to the bank account or payment method used for deposits, and must be an account registered in your own name.

The Company is not responsible for the processing times of third-party banks and may hold withdrawals until your identity, age, and location are fully verified (which may require IDs or utility bills).

The Company reserves the right to apply reasonable administrative fees to process your withdrawals.

Standard withdrawal limits are €5,000 daily, €10,000 weekly, and €20,000 monthly, excluding progressive jackpots. Wins exceeding €100,000 may be paid out in ten monthly installments of 10% each.

Funds held in your account do not accrue interest, and the account should not be viewed as a bank account or financial investment.

Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Compliance

To comply with legal requirements regarding money laundering and terrorism funding, the Company must perform due diligence on all customers, handling all data per our privacy policy.

You acknowledge that the Company may use public records and verification services to confirm the accuracy of the information you provide.

If we cannot verify your information or if you hinder the due diligence process, the Company may block or close your account. Any requests for further information are part of this process and are not considered final notices.

Providing inaccurate information could result in the cancellation of your registration, potential legal consequences, and the loss of any winnings you've accumulated.

Responsible Gaming

Please note that the provisions outlined in Clause 3 are directly linked to and apply to Clause 8.

To help manage their gambling habits, the Company provides a voluntary self-exclusion tool. This allows users to either temporarily suspend or permanently close their accounts. While a suspended account can be reactivated if the user feels ready to return, a closed account is final and cannot be reopened.

To request self-exclusion, please email us via the 'Contact Us' page on our website. Be sure to include your account details and specify how long you wish to be excluded; otherwise, the standard minimum period will be applied.

While we aim to process these requests as quickly as possible, the Company cannot be held responsible if a user continues to gamble before the restriction is fully active or uses the site in a way that contradicts their self-exclusion request.

Company Conduct and Limitations of Liability

Once a final result is confirmed, any corresponding winnings or losses will be updated in the user's account. The Company retains the authority to determine which source is used to verify this final result.

If you notice any incorrect credits or debits in your account, you must notify us immediately, as these funds are invalid and must be returned. The Company reserves the right to void transactions involving such errors, and users agree to compensate the Company for any erroneously withdrawn funds.

The Company is not liable for human errors, technical glitches, or typos regarding odds and handicaps. In such cases, we may choose to correct the mistake or void the affected bets entirely.

The Company will not be held liable under any legal theory for losses or damages arising from the use of the Website. This includes issues like system failures, inaccuracies, delays, communication breakdowns, site misuse, or any resulting loss of business and profits.

We are not responsible for failures to meet these terms due to events beyond our reasonable control. Additionally, the Company may take down the Website or specific features at any time; in such instances, our only liability to the user is the return of their deposited funds.

Use of the Website

To protect the integrity of the platform, the Company may limit site access, freeze accounts, void bets, or seize funds if there is reason to believe a user is involved in fraud, illegal activities, or money laundering.

Users acknowledge that engaging in money laundering or fraudulent behavior may lead to payments being frozen or forfeited. The Company accepts no liability for these actions or for sharing relevant user data with regulatory bodies.

If the Company suspects that an individual or a group is attempting to commit fraud, we may void their bets and hold back payments while a full investigation is conducted.

As permitted by law, the Company can cancel bets and seize funds in cases of fraud or money laundering. In these instances, the user agrees to indemnify the Company for any resulting damages or losses.

The Company can void suspicious bets up until the deadline for bet acceptance. After this point, we generally cannot change the bet unless there is clear evidence of fraud, money laundering, or a direct violation of these terms.

For the purposes of these terms, 'fraud' or 'wrongdoing' includes hacking, using fake personal info, 'chip dumping,' bypassing security, using third-party accounts, exceeding betting/win limits, or any other action the Company considers deceptive.

Data Protection

The Company is committed to maintaining high security standards through appropriate technical and organizational measures to protect system integrity and user data.

Users are expected to take reasonable steps to secure their own devices and the data they send to us. By using the site, you agree that your personal data will be handled as described in these Terms and Conditions to provide our services.

Our privacy policy details how we handle personally identifiable information—such as names, contact details, IDs, and banking info—collected when you use the site or get in touch with us.

This policy also covers data shared with us by business partners. However, it does not extend to third-party entities or individuals that the Company does not own, control, or employ.

The Company may update the available methods for withdrawals or payouts at its own discretion. We also reserve the right to announce major progressive wins publicly, though we will take reasonable steps to protect the user's privacy.

For a more detailed explanation, please review the Company's full privacy policy.

Complaints

If you suspect that someone else has gained unauthorized access to your account, please let us know immediately so we can suspend the account and prevent further misuse.

The Company is not responsible for delays in suspending an account after a report. Bets or requests will only be considered void after the user has notified us and the Company has successfully frozen the account.

Any reports regarding account security or unauthorized access should be submitted via the 'Contact Us' section of the Website.

Our support team handles all initial complaints. If a resolution isn't reached, the issue will be escalated, and the user will be kept informed of the progress.

If a dispute remains unresolved, it can be referred to Curaçao eGaming at [email address removed]. Further details about the regulator can be found at www.Curaçao-egaming.com.

Governing Law

These Terms and Conditions are governed by the laws of Curaçao. Both parties agree that any legal disputes arising from this agreement will be handled exclusively by the courts of Curaçao.

General Regulations and Event-Specific Rules

The following rules apply specifically to the online casino:

The 'Online Casino' encompasses the entire gaming ecosystem on the Website (www.12bet.com), including the casino, poker room, bingo, progressive jackpots, and all other gaming activities.

'Software' refers to all licensed programs, data files, and content provided by the Company that users must access or download to participate in the Online Casino.

The Company grants users a personal, non-exclusive, and non-transferable license to use the Software for gaming purposes, provided the following conditions are met:

• You may not upload the Software to any server or networked device, nor make it available via any public forum, remote access service, or network.
• The Software cannot be rented, leased, loaned, sold, or copied. Sub-licensing or transferring your rights to use the software to another party is strictly prohibited unless explicitly allowed.
• You are prohibited from modifying, translating, reverse engineering, or attempting to disassemble the Software to create derivative works.
• Any user manuals or documentation provided in electronic or online formats may not be copied or translated.
• It is strictly forbidden to attempt to uncover the Software's source code through decompiling, modifying, or reverse engineering.
• Users must not attempt to bypass security protocols, interfere with the Website's operations, use automated bots, or make unauthorized changes to the Software.

The Software remains the sole property of the Software Provider and is protected by copyright law. Using the Software does not grant the user any ownership or intellectual property rights; it is a license for use only.

THE SOFTWARE IS PROVIDED 'AS IS' WITHOUT ANY GUARANTEES OR WARRANTIES, WHETHER EXPLICIT OR IMPLIED. WE EXCLUDE ALL IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT GUARANTEE THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, OR PERFECTLY SUITED TO YOUR NEEDS. NEITHER THE COMPANY NOR THE PROVIDER IS LIABLE FOR LOSSES CAUSED BY SYSTEM ERRORS OR COMMUNICATION FAILURES. WE RESERVE THE RIGHT TO REMOVE GAMES OR FIX ERRORS AS NEEDED.

Users acknowledge that the Company cannot control every aspect of how the Software is used. Use of the Software is at your own risk; the Company is not liable for any incidental or consequential damages (excluding death or personal injury caused by our negligence). The Software may contain trade secrets and confidential data that must not be disclosed or used without permission.

To use the Software, you must agree to the End-User License Agreement (EULA) and any subsequent updates. Users agree to pay all applicable fees and refrain from initiating charge-backs; any unpaid amounts or collection costs must be reimbursed to the Company.

In any dispute regarding bets or winnings, the Company's decision is final. We may hold payments until a user's identity is verified (which may require a certified ID) or if fraud/charge-backs are suspected. In live games, withdrawals that exceed the initial deposit may be held if there is a suspicion of card counting.

If the Company detects any misuse of bonuses, promotions, or specific game mechanics, it reserves the right to block, reverse, or refuse payouts and update its policies accordingly. Regarding progressive jackpots, the funds are first sent to the Company by the software provider and then distributed to the player within 14 days of the following month, once the payment is verified. Please note that if the software provider delays the transfer, your payout may also be delayed. By playing, you agree that the Company is not liable for any such delays caused by the third-party software provider.

Payouts from progressive wins are capped at $10,000 per individual transaction and $30,000 per month in total across all progressive titles; any unpaid balance does not accrue interest. While you can apply for a withdrawal that exceeds these limits, approval is at the Company's discretion, and a processing fee may be deducted from the total (this fee will be disclosed to you beforehand). The Company also reserves the right to change available withdrawal methods and may share information about jackpot winners, ensuring that privacy and security standards are maintained. For more specific guidelines, please refer to the individual betting rules for each progressive game.