Responsible Gaming Policy

Community Responsibility

12BET.com is fully committed to promoting a culture of responsible gaming. While we recognize that online betting is a popular and legal pastime for millions of people worldwide,

we also acknowledge the risks. Although the vast majority of our users play for fun, a small number may be underage or struggle with gambling addiction, which can lead to severe personal and financial distress.

Problem gambling occurs when betting habits begin to interfere with or damage a person's daily life, including their relationships, career, and overall mental, physical, or social health.

This general term 'Problem Gambling' covers various degrees of severity, including what is clinically known as 'Compulsive' or 'Pathological' gambling.

Common warning signs include becoming obsessed with betting, feeling the need to gamble more often or with larger stakes, feeling irritable when trying to stop, 'chasing' losses to win back money, and continuing to play despite the obvious negative impact on their life.

As a company that values social responsibility, 12BET.com prioritizes the well-being of our community. We take a proactive approach to preventing gambling-related harm by strictly enforcing the following rules:

Limiting Access by Minors

Every new user at 12BET.com must confirm that they meet the minimum legal age requirement in their home country and are at least 18 years old.

If we have any reason to doubt a user's age declaration or suspect a minor is trying to access our platform, we will take necessary steps to verify their identity.

To ensure we are following these safety rules, we reserve the right to freeze accounts and ask for official identification or proof of age from the user.

Under no circumstances are individuals under the age of 18 permitted to use 12BET.com services.

Our age verification standards are designed to meet—and in many cases, exceed—the requirements set by the remote gambling authorities that license us.

To further protect minors, we collect essential details during the registration process, including the user's full name, address, and date of birth.

It is the responsibility of the customer to ensure that all information provided during sign-up is honest and accurate.

Beyond registration, we make sure that all our marketing, sponsorships, and promotions are carefully targeted so they do not appeal to or reach children.

While we do our best to keep the site safe, we need your help as well:

We recommend installing child protection software to block gambling sites on any home computers that children might use.
Never leave your device unattended while you are logged into your 12BET account.
Keep your banking details and credit card information private and out of reach of minors.
Avoid using the 'Save Password' feature on the 12BET.com login page to prevent unauthorized access.
Set up separate user profiles on shared computers so that children cannot access your personal accounts or data.
If you believe someone under the legal age has managed to register an account, please let us know immediately.

Controlling Compulsive Gambling

12BET.com does not profit from addiction. Our priority is to maintain a safe, fair, and enjoyable environment for all players.

Compulsive gambling doesn't just affect the individual; it creates instability and stress for the player's family and friends.

We are dedicated to spotting and reducing the risks of addiction. We use activity monitoring systems to identify problematic patterns and constantly update our controls to curb uncontrolled gambling.

For most people, betting is a harmless hobby, but we recognize that it can spiral out of control for some.

Our goal is not just to detect compulsive behavior, but to offer support to those struggling and prevent other players from falling into the same trap.

To help you stay in control of your experience, keep these tips in mind:

Think of gambling as a form of paid entertainment—like a movie ticket or a dinner out—and treat it as a leisure expense rather than a way to make money.
Never view betting as a reliable source of income or a financial strategy.
Refrain from chasing losses.
Only wager money that you are completely comfortable losing without impacting your quality of life.
Be mindful of both the amount of money and the amount of time you dedicate to gambling.
If you feel you need a break, please reach out to us to discuss options for account suspension or self-exclusion.

12BET.com follows the professional guidelines established by global organizations dedicated to reducing the social harm caused by gambling.

We work closely with these experts to refine our policies and ensure we are promoting the safest possible gaming practices.

Gamble Aware

Gamble Aware is an organization dedicated to providing the public with easy access to unbiased information about gambling.

They promote responsible play and support programs designed to prevent addiction and minimize the damage caused by gambling problems.

If you need professional advice or support regarding gambling addiction, please reach out to the following resources:

Website: www.begambleaware.org

National Gambling Helpline (run by GamCare.org.uk): 0808 8020 133

You can also find local support services and resources at https://www.ncpgambling.org/.

Blocking Access to Gambling Sites

If you feel your gambling is becoming a problem, we strongly suggest using blocking software like GamBlock. This tool identifies gambling site data and automatically closes your browser with a warning message whenever you try to visit them.

A yearly license for GamBlock costs $89.95 (roughly €63 or £54). You can find more information at www.gamblock.com.

How do I self-exclude from 12BET.com?

12BET strives to be a leader in corporate standards within the regions where we operate.

To achieve this, we hold ourselves to the highest possible levels of transparency, integrity, legality, and social awareness.

We believe that raising the bar for integrity on a global scale creates a safer and better experience for everyone involved.

12BET.com closely follows the advice and guidelines of institutions focused on the social consequences of gambling.

By partnering with these organizations, we develop the tools and policies necessary to help our users gamble responsibly.

If you're worried about your habits, we offer several tools to help you regain control:

Preventing Compulsive Gambling

Impose Self Limits

You can ask us to limit the number or the amount of deposits you can make via your payment methods.
You can request specific limits on your total losses, the size of individual bets, or your overall deposit ceiling.

To figure out which limits are right for you, try asking yourself these questions:

Before you start playing, decide on a specific amount of money you are okay with losing.
Note how frequently you gamble.
Keep a close eye on how many hours you spend gambling per session.
Use these reflections to set a budget that you can comfortably afford.

You can request a reduction in the frequency or amount of deposits allowed from your payment provider.

Many payment services (such as Neteller, Envoy, or Moneybookers) allow you to set deposit caps on a per-transaction, weekly, or monthly basis.

We also allow you to customize your loss limits, bet sizes, and deposit ceilings to fit your personal budget.

Once you submit a request for these limits, please allow 24 hours for it to be processed. Note that if you decide to remove a bet limit, a mandatory 7-day 'cooling-off' period applies before the limit can be increased again. For help or requests, our Live Chat and email support ([email protected]) are available 24/7.[email protected] 24/7.

Self-Exclusion

What is self-exclusion?

Self-exclusion is a powerful tool for users who feel their gambling is becoming a problem and want to stop entirely to avoid addiction.

Depending on your needs, you can choose from several cooling-off periods:

You can opt for a self-exclusion period starting from a minimum of six months up to five years.
Permanent self-exclusion.

How do I apply for self-exclusion at 12BET?

Simply contact our Customer Service team via Live Chat or email ([email protected]) at any time. Just provide your account details and tell us how long you wish to be excluded.[email protected], 24/7, providing your account details and the desired self-exclusion period.

If you don't specify a timeframe, we will apply the minimum exclusion period of six months.

How quickly does self-exclusion take effect?

We aim to process these requests as fast as possible, though we ask for a reasonable amount of time to complete the setup.

Your exclusion period officially begins only once it has been implemented and we have sent you a confirmation.

Can I reopen my account or create a new one while I am self-excluded?

If you chose permanent self-exclusion, your account can never be reopened. For temporary exclusions, the account cannot be reactivated or the request canceled until the chosen period ends. This is a mutual agreement: we will do our best to prevent you from returning, and you agree not to try to bypass the system. Any new accounts detected during this time will be blocked immediately. Your account is frozen the moment we receive the request, and any remaining funds will be sent back to your registered bank account or original payment method. We will also stop sending you promotional offers during this time.

Is it possible to get my account back after a temporary self-exclusion ends?

Please be aware that we only grant two temporary self-exclusion requests. A third request is treated as a permanent ban, and the account will never be reopened. When your temporary period ends, you can contact Customer Service to discuss returning. However, a mandatory 7-day cooling-off period will apply before the account is reactivated, giving you a final chance to reconsider. For more details, contact our 24/7 Live Chat or email us at [email protected].[email protected], available 24/7.

To ensure you maintain a healthy balance, we recommend keeping these key tips in mind:

Think of gambling as a hobby or a fun activity; set a budget for it just like you would for any other leisure activity, and make sure you don't go over that limit.
It is important to remember that gambling should never be viewed as a reliable source of income or a way to make money.
Avoid chasing losses.
Only use funds for betting that you are completely comfortable losing without it affecting your financial stability.
Stay mindful of both the amount of money you're wagering and the total time you spend on the platform.
If you feel you need to step away for a while, please reach out to us to discuss options like suspending your account or self-exclusion.

At 12BET.com, we align our operations with the standards set by organizations focused on the social effects of gambling. By partnering with these experts, we create and implement policies that encourage a responsible gaming environment for all our users.

Accountability and Integrity

We know that our standing in the industry depends entirely on how our players view us. That is why 12BET.com operates with total transparency and honesty to ensure we earn and keep your trust.

Transaction Processing

12BET.com strictly follows all legal requirements for financial transactions and meets globally accepted standards for secure payment processing.

Payouts

We are dedicated to ensuring that all withdrawal requests from our customers are handled as quickly and efficiently as possible.

Commitment to Customer Service

Your satisfaction is what matters most to us at 12BET.com. To support this, our Customer Service team is on standby 24/7 across multiple platforms to help with technical glitches, settle disagreements, or answer any questions you may have.