Terms and Conditions

IMPORTANT: Please make sure you read the following details thoroughly before agreeing to these terms. Once you have accepted, we strongly recommend printing and saving a copy of these terms, along with all your transaction history, site rules, and payment details, for your own records.

Overview of the General Terms and Conditions

The online platform known as 12BET is operated and managed by Pexcellent Services Ltd B.V. (hereafter referred to as “the Company”), offering a variety of gaming options including electronic casinos and sports betting.

The Company is fully licensed and operates in strict accordance with the laws and regulatory framework of Curaçao for all its remote gambling and betting activities.

Operating under the authority of the Curaçao Government and the Master License held by Antillephone N.V., the Company provides its gaming and sports betting services via the website www.12bet.com (referred to as “the Website”).

General Terms and Conditions

The following terms and conditions set the rules for using this Website. Every action taken by a Customer on the platform is subject to and governed by these guidelines.

How These Terms and Conditions Apply

By checking the “Agree” box before entering the site, opening a personal account, or placing a wager, the Customer officially accepts these terms. Continued use of the Website confirms that the Customer is bound by these terms, the Company’s internal rules, and the privacy policy. Should there be any conflict between these terms and any other linked document, this primary agreement will always take precedence.

The website www.12bet.com is run by the Company, which is legally established under the laws of Curaçao and headquartered at Frasche Bloemweg 4, Willemstad, Curaçao. Its operations are authorized by Master License No. 8048/JAZ, issued by the government of Curaçao.

It is up to the Customer to regularly check these terms to ensure they still agree with them. We suggest reviewing the 'Terms and Conditions' and 'Rules and Regulations' links in the menu every time you visit. By continuing to use the site, you irrevocably agree to all current terms, policies, and any future updates. Any bets placed before a change in terms takes effect—but which haven't been settled or recorded yet—will be handled under the rules active at the time the bet was made.

These official documents, including the privacy policy and general rules, are written in English. In cases where a translation into another language is provided, the original English version remains the legally binding one.

Customer Representations

By accepting this agreement, the Customer guarantees and confirms without any reservation that they are at least 18 years old. The Company maintains the right to cancel any transaction involving a minor at any time.

If your country is not listed as an option during the registration process, you are not permitted to create an account or participate in any games.

Users should be aware that depending on their location, local laws may forbid online gambling or sports betting. By using this site, the Customer guarantees that they will not access or sign up for the Website:

• if they are located in a region where gambling is illegal;
• if they are a citizen of a country that bans its nationals from gambling, regardless of where they are currently staying;
• if they are a citizen or resident of any of the following 'Prohibited Jurisdictions': Aruba, Bonaire, Curaçao, Hong Kong SAR, USA, Singapore, Taiwan, Macau, Australia, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Israel, Italy, Netherlands, Dutch Caribbean territories, Norway, Poland, Saba, San Marino, Spain, St. Martin, St. Eustatius, Switzerland, Turkey, Yugoslavia (including Bosnia & Herzegovina, Croatia, Macedonia, Serbia, Slovenia, Montenegro), British Virgin Islands, and the Philippines.

Furthermore, the Customer confirms and agrees to the following:

• they are solely responsible for ensuring that registering or betting with the Company complies with their local and national laws.
• we strongly suggest consulting a legal professional before signing up to ensure that using our services does not violate any laws in your area.
• the Company cannot be held responsible if a Customer breaks their own local or national laws.
• we reiterate that seeking legal advice before using the platform is highly encouraged;
• the Customer acknowledges that the Company operates legally and is licensed within its own jurisdiction. As such, the Company provides its services from a regulated environment and makes every effort to avoid doing business with prohibited regions or users from those areas.

In addition to the previous points, any legal entity—including corporations, partnerships, or individuals—that is based in, incorporated in, or targeting markets within the Prohibited Jurisdictions is banned from using the Company's products. Consequently, the Customer guarantees that:

• they are not based in, incorporated in, or operating a business within any Prohibited Jurisdiction, nor are they targeting those markets;
• they will never place a bet while located in a Prohibited Jurisdiction.

The Customer understands and accepts that using the Website involves personal risk and that money lost through betting is their own responsibility.

The Customer promises not to act as an agent or affiliate of the Company, nor to promote, advertise, or market the services of the Company without receiving prior written permission.

The Customer guarantees they will not attempt to compromise the Website through hacking, unauthorized changes, or malicious code, which includes:

• trying to reverse engineer or decompile any of the site's software;
• copying, distributing, or modifying any part of the Website's content or structure;
• sharing their private account details with anyone else;
• breaking any of the rules listed here, specifically those in Clause 9;
• using the Website or its services to cheat, mislead, or defraud the Company in any way.

If the Company suspects a user is violating these rules, it may freeze or suspend the account for investigation. If a violation is confirmed, the Company may terminate the service, close the account, and seize any remaining funds.

Customers must immediately notify the Company if they notice any payment errors or if the personal information held in their account is incorrect.

Users are strictly forbidden from letting anyone else, especially minors, use their account or collect winnings on their behalf.

It is the Customer's sole responsibility to report any winnings to the relevant tax or legal authorities in their country; the Company takes no responsibility for failure to do so.

The Customer agrees to protect and indemnify the Company—including its staff, directors, and partners—against any losses, legal fees, or damages resulting from the Customer's breach of these terms or their use of the platform.

By agreeing to these terms, the customer consents to receive newsletter updates. To opt out of these communications, simply contact our Customer Service team for help.

Account Registration and Identity Verification

To start betting, users must complete the registration process on the Website to become a Registered Customer.

All personal details provided during sign-up must be accurate. It is the Customer's job to keep their profile updated, including their contact info and banking details.

Providing false information during registration is a serious breach of these terms and will lead to the immediate closure of the account and the loss of all funds within it.

The Customer agrees to submit any documents requested by the Company to verify their identity and personal details.

The Company reserves the right to use any legal method available to verify the information submitted by the Customer during the sign-up process.

Personal Information consists of any data the Company deems necessary to accurately identify the Customer.

Once you've submitted your online enrollment form and the Company has approved it, you will officially be recognized as a Registered Customer.

The Company maintains full discretion over who it accepts as a customer and may decline any application for any reason.

Access to the Company’s services and the ability to place bets—up to your specific limit or available funds—is exclusive to Registered Customers.

To maintain fairness and security, each person is permitted to hold only one account with the Company on the Website.

If the Company finds multiple accounts under one person, it may choose to close the extras or merge them into a single joint account, adjusting any remaining balances accordingly.

You agree that the Company can use reasonable verification methods to identify if a single user is operating several different accounts.

Upon registration, you'll be given a username and password (your \"Account Access Information\"), which are intended solely for your personal use.

It is your responsibility to keep your login details secret; you are fully accountable for any activity or unauthorized access resulting from the disclosure of this information.

If you think someone else has gained access to your account details, notify the Company immediately so they can issue you new login credentials.

Any bet or request made using the correct login credentials will be treated as a valid action taken by the account holder.

To prevent unauthorized use, you must alert the Company as soon as you suspect your account security has been compromised so they can freeze the account.

The Company cannot be held responsible for any delays in suspending an account after a report has been made.

Bets placed via a compromised account are only considered void once the Customer has reported the breach and the Company has officially suspended the account.

If you need to report security issues or account breaches, please use the \"Contact Us\" section on the Website.

For security reasons, the Company may ask you to update your password periodically or may temporarily suspend your account if they detect potential misuse or a security threat.

The Company reserves the right to update your account access details, provided they notify you in advance.

To keep your funds safe, the Company may perform random security audits from time to time.

You agree that during these security checks, the Company may ask for further documentation or personal details to verify that you are the rightful account holder.

We recommend that you verify your current account balance every time you log into the Website.

If you notice any errors in your balance, please contact the Company immediately and provide your transaction history since the last time you verified the amount.

Any balance discrepancies must be reported within thirty (30) calendar days of the month's end; otherwise, you waive your right to claim those funds, and the current records will be final.

Any disputes regarding your account balance can be submitted via the \"Contact Us\" page on the Website.

The Company may, at its own reasonable discretion and without needing to provide a reason, close or suspend an account and either refund or hold the balance. However, any valid bets already placed will be honored, provided there is no evidence of fraud.

If you wish to close your account, you can do so by sending a written request through the \"Contact Us\" section; please stop using the site immediately after submitting this request.

Your account is only considered cancelled once the Company confirms it; until then, you remain responsible for all activity on the account.

To keep your account active, you must log in and use our services at least once every twelve (12) months. Accounts that remain dormant for a year or more may be closed, and any remaining balance may be forfeited.

The Company has the right to immediately cancel or suspend any account found to be in violation of these terms and conditions.

In cases of serious breaches, the Company may take any necessary legal remedies and may hold onto existing funds as a guarantee against any liabilities caused by the breach.

Deposit Policy

You may only add funds to your account using the payment methods officially approved and listed on the Website.

To keep things consistent, you should use the same payment method for both deposits and withdrawals, unless you are dealing directly with the Company. Furthermore, payment providers cannot claim to represent the Company or promote its services without explicit written permission.

To comply with anti-money laundering laws, any deposited funds not tied to a bonus must be wagered at least once before they can be withdrawn. The Company may close accounts and seize funds without warning if fraud or money laundering is suspected.

Terms of Bet Acceptance

The Company only accepts wagers from Registered Customers that are placed digitally through the Website.

A bet is officially recorded once it is placed via the Website, tracked via the user's IP address, and accepted and logged by the Company's gaming server within its legal jurisdiction.

You will receive a notification via the Website as soon as your bet has been accepted and recorded.

A transaction is considered a complete bet once it has been accepted by the server, logged in the appropriate jurisdiction, and the customer has been notified, per these terms.

After successfully placing a bet, you will receive an electronic confirmation and a record of the transaction.

If a bet is not transmitted in full—whether due to technical glitches or connection drops—it will be considered void.

Once a bet has been placed, accepted, and logged, it cannot be changed or cancelled, and the Company is under no obligation to void such bets.

If you attempt to cancel a bet before receiving confirmation, please double-check your bet history to make sure the wager didn't actually go through.

Any issues regarding bet placement must be raised before the bet is accepted or before the event starts. The Company will review these disputes and make a final decision at its own discretion.

All digital transactions are logged. These records serve as the definitive evidence in any disputes that cannot be settled through standard management channels.

The Company may stop taking bets on a specific market at any time without prior warning, and any bets attempted during that period will be rejected.

The Company reserves the right to reject a bet, suspend an account, or close it entirely without explanation if it believes this is necessary to prevent loss, during an investigation into rule violations, or following a customer complaint.

The Company is not responsible for technical failures or telecom issues that interfere with placing or recording bets. We are not liable for losses caused by site downtime, transmission delays, content errors, or misuse of the platform.

Bets are only valid if placed by the advertised deadline. Any bets accidentally accepted after this cutoff will be voided at the Company's discretion.

Bets made via credit or debit cards are only valid if full payment is received by the Company or its payment partner before the event begins; otherwise, the bet is automatically void.

You must have a sufficient positive balance that covers the cost of the wager to place a bet; otherwise, the system will not allow the transaction.

While odds and prices may fluctuate, they are locked in once the bet is placed and accepted. The Company may update odds at any time without notice and reserves the right to void bets or correct pricing errors via a notice on the Website.

The maximum amount you can bet depends on the type of wager and may be adjusted by the Company without prior notice.

For those betting in Indonesian Rupiah, please enter your stake without the last three zeros; the system will automatically add them to reflect the actual amount.

Withdrawals

You may withdraw funds from your account provided your balance is confirmed and you follow the Website's withdrawal guidelines.

Withdrawals are permitted from your confirmed balance, provided all terms are met. Funds will be sent to your bank account or other available methods, ideally using the original deposit route, and only to accounts matching the name and address on your Company record.

The Company is not responsible for the time it takes for banks to process payments and may hold withdrawals until your identity, age, location, and phone number are fully verified (which may require IDs or utility bills).

The Company may apply reasonable administrative fees to process your withdrawal requests.

Standard withdrawal limits are €5,000 per day, €10,000 per week, and €20,000 per month, except for progressive jackpots. For wins exceeding €100,000, payment may be split into ten monthly installments of 10% each.

Funds held in your account do not earn interest, and the account should not be viewed as a financial savings tool.

Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Compliance

To comply with legal requirements regarding money laundering and terrorism funding, the Company must perform due diligence on all customers, handling all data according to the privacy policy.

You acknowledge that the Company may use public records and external checks to verify the personal information you have provided.

If the Company cannot verify your information or if you fail to provide required documents, they may block or close your account. Any requests for further info are not considered final until the process is complete.

Providing inaccurate information could result in your registration being canceled, potential legal consequences, and the loss of any winnings you may have accrued.

Responsible Gaming

Please note that the provisions in Clause 3 are directly linked to and apply in conjunction with those in Clause 8.

We provide a voluntary self-exclusion tool for users who want to manage their gambling habits by either pausing or closing their account. While you can ask to reactivate a suspended account once you feel ready to return, any account that has been fully closed is permanent and cannot be reopened.

To request self-exclusion, please email us via the 'Contact Us' page. Be sure to include your account details and specify how long you wish to be excluded; if you don't specify a timeframe, the minimum default period will be applied.

While we make every effort to process these requests promptly, the Company cannot be held responsible if a user continues to gamble before the restriction takes effect or uses the site in a way that contradicts their self-exclusion request.

Company Guidelines and Limits of Liability

Your account balance will be updated with winnings or losses only after the final result is officially confirmed. The Company retains the authority to determine which source is used to verify this final result.

If you notice any incorrect credits or debits in your account, you must let us know immediately. These funds are considered invalid and must be returned. We reserve the right to cancel any transactions made with these erroneous funds, and you agree to reimburse the Company for any such sums that were withdrawn.

The Company is not liable for mistakes caused by typos, technical glitches, or human error when posting odds or handicaps. In such cases, we may choose to void the affected bets or correct the error at our discretion.

Under no legal theory will the Company be held responsible for any losses or damages resulting from the use of the Website. This includes, but is not limited to, technical failures, inaccuracies, service interruptions, communication breakdowns, misuse of the platform, or any subsequent loss of business and profits.

We are not responsible for any failure to uphold these terms if the cause is beyond our reasonable control. Additionally, we may take down the Website or specific parts of it at any time; in such an event, our only liability to users will be the return of their deposited funds.

Use of the Website

To protect the integrity of our platform, the Company may restrict access, suspend or close accounts, cancel bets, or seize funds if we suspect that a user is involved in fraud, illegal activities, or money laundering.

Users should be aware that suspected fraud or money laundering may lead to payments being frozen or forfeited. The Company accepts no liability for these actions, nor for sharing relevant user information with regulatory bodies.

If we suspect an individual or a group is attempting to defraud the Company, we may void their bets and hold back payments while an investigation is conducted.

Wherever the law allows, the Company may cancel bets and forfeit funds in cases of money laundering or fraud. Furthermore, users agree to compensate the Company for any losses incurred as a result of such fraudulent behavior.

The Company can void any suspicious bet up until the deadline for bet acceptance. After this point, we generally lose this discretion unless there is a strong reason to suspect fraud, money laundering, or a serious breach of these terms.

The terms 'fraud' and 'wrongdoings' cover a wide range of prohibited actions, including: attempting to bypass our rules or betting limits, creating multiple accounts, hacking, using someone else's account, bypassing security, providing fake personal data, 'chip dumping,' or any other activity we deem deceptive.

Data Protection

We guarantee that we employ robust technical and organizational security measures to protect our systems and keep your data safe on our Website.

Users are expected to take reasonable steps to secure their own devices and the data they send to us. By using the site, you acknowledge that your personal information will be processed specifically to provide the services described in these Terms.

Our privacy policy details how we handle the personal data we collect—such as names, addresses, phone numbers, emails, IDs, and banking details—whether you provide this information while browsing the site or contacting us directly.

This privacy policy also extends to personal data received from our business partners. However, it does not cover third-party entities that are not owned or controlled by the Company, nor does it apply to individuals not employed by us.

The Company reserves the right to change the available methods for withdrawals. Additionally, we may publicly announce a user's progressive jackpot winnings, though we will take necessary steps to ensure the user's overall privacy and security are maintained.

For a more detailed explanation of our data practices, please review the Company's full privacy policy.

Complaints

If you suspect that someone else has gained unauthorized access to your account, you must notify us immediately so that we can suspend the account to prevent further misuse.

We are not responsible for any delays in suspending an account after a report is made. Bets or requests will only be considered void if they occurred after the user notified us and the Company successfully suspended the account.

You can report any unauthorized account activity through the 'Contact Us' section of our Website.

Our support team handles all complaints. If a resolution isn't reached, the matter will be escalated, and we will provide the user with reasonable updates on the progress of their case.

If a dispute remains unresolved, it can be referred to Curaçao eGaming via [email address removed]. You can find more details about the regulator at www.Curaçao-egaming.com.

Governing Law

These Terms and Conditions are governed by the laws of Curaçao. Any legal disputes arising from this agreement will be handled exclusively by the courts of Curaçao.

General Regulations and Event-Specific Rules

The following rules apply to the online casino section:

The 'Online Casino' refers to the entire gaming ecosystem on our Website (www.12bet.com), encompassing the casino, bingo, poker, progressive jackpots, and all other gaming services provided.

'Software' refers to the licensed programs, data files, and content that users must access or download from our Website to participate in the Online Casino activities.

The Company grants you a personal, non-exclusive, and non-transferable license to use the Software for gaming purposes, provided you adhere to the following restrictions:

• You are not allowed to install the Software on any server or networked device, nor may you make it accessible via any online service, bulletin board, or remote dial-in system.
• You may not rent, lease, loan, sell, transfer, or copy the Software, nor may you grant sub-licenses to others, unless we have given you explicit permission to do so.
• It is strictly forbidden to translate, reverse engineer, decompile, disassemble, or modify the Software, or to create any derivative works based on it.
• You are prohibited from copying or translating any electronic user documentation provided by the Company.
• Any attempt to discover the Software's source code through reverse engineering, decompiling, or adapting the code is strictly prohibited.
• You must not attempt to bypass our security systems, interfere with the Website's operation, use automated bots or similar tools, or make unauthorized changes to the Software.

Please understand that you do not own the Software; it remains the sole property of the Software Provider and is protected by copyright law. This agreement is a license to use the tool, not a transfer of intellectual property rights.

THE SOFTWARE IS PROVIDED 'AS IS' WITHOUT ANY GUARANTEES OR WARRANTIES, WHETHER EXPLICIT OR IMPLIED. WE EXCLUDE ALL IMPLIED WARRANTIES, INCLUDING THOSE REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT PROMISE THAT THE SOFTWARE WILL BE ERROR-FREE, UNINTERRUPTED, VIRUS-FREE, OR THAT IT WILL PERFECTLY MEET YOUR NEEDS. NEITHER THE COMPANY NOR THE PROVIDER IS LIABLE FOR LOSSES CAUSED BY SYSTEM OR COMMUNICATION ERRORS AFFECTING SETTLEMENTS. WE RESERVE THE RIGHT TO REMOVE GAMES OR FIX ERRORS AS NEEDED.

You acknowledge that the Company does not control your individual use of the Software. You use it at your own risk, and the Company is not liable for any incidental or consequential damages (excluding death or personal injury caused by our negligence). The Software may contain proprietary information that you are not permitted to disclose or use without authorization.

To use the Software, you must read and accept the End-User License Agreement and agree to any future updates. You agree to pay all applicable fees and promise not to initiate charge-backs or reverse payments; you also agree to reimburse the Company for any unpaid amounts and the costs of collecting them.

In any dispute regarding bets or winnings, the Company's decision is final. We may hold payments until your identity is fully verified (which may require a notarized ID). Payouts may be withheld in cases of suspected fraud or payment reversals. In live games, if we suspect card counting, we reserve the right to limit withdrawals to the amount of the original deposit.

The Company reserves the right to freeze, reject, or claw back payouts and update its terms if there is any suspicion that bonuses, promotional offers, or specific game mechanics are being manipulated. When it comes to progressive jackpots, the funds are first sent to the Company by the software provider and then distributed to the player within the first 14 days of the following month, once the payment is verified. Please be aware that if the software provider is slow in transferring the funds, the payout may be delayed. By playing, you agree that the Company isn't responsible for such delays and will not be held liable for any claims resulting from the provider's timing.

For progressive wins, there is a monthly withdrawal cap of $30,000, with a limit of $10,000 per individual transaction; these limits apply to the sum of all your progressive winnings, and no interest is earned on funds left in the account. If you wish to withdraw an amount that exceeds these limits, you may submit a request. If approved, the Company might charge a percentage fee to cover processing costs, which will be clearly explained to you before the transaction happens. Additionally, the Company may change the available payout methods at any time and reserves the right to announce big wins publicly, while still maintaining reasonable privacy and security. For more specific guidelines, please refer to the individual betting rules for each progressive game.